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Custom folders

Custom folders that always win

Want everything from your accountant in one place, or all receipts in a Receipts folder? Create a custom folder rule and Inbox Hero routes matching mail there automatically — your rules always win over the AI.

AI triage handles the noise; custom folders handle the mail you want organized your way. Pick a mailbox, choose an existing folder (or make a new one), and set which senders or keywords land there.

Your rules take priority

Custom folders run before the Later scorer, so anything matching your rule goes exactly where you said — never to Later by mistake. Add as many senders to a folder as you like.

Works with your existing folders

Route into folders you already use in Gmail, or let Inbox Hero create new Inbox Hero/… folders. Everything stays in your mailbox, fully undoable.

Frequently asked questions

Do custom folders override the AI sorting?

Yes. Custom folder rules run before the AI scorer, so matching mail always goes where you specified.

Can I route by keyword, not just sender?

Yes — route by sender or by subject/keyword into any folder you choose.

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